All first-time customers participate in a pre-tour training session to ensure a safe and enjoyable experience. Training time is part of the overall tour time (3-4 hours). Riders are trained on safe electric bike operation and basic riding skills. All riders are required to wear a helmet, gloves and additional protective wear is optional.

Your guide sets the pace for each group. Our electric bikes can be ridden at a normal riding speed of 5-10mph, but can go up to 20 mph. Our SF Bay Area tours may overlap crowded streets, so guides will limit the speed for a relaxed cruise. Our electric bikes average about 30 miles between battery charges. A fully charged battery will last with constant riding for approximately 6 hours. Riding times vary with hills, rider weight and speed.

Each of our group electric bike adventure tours are 3-4 hours including the 20-30 minute training time. We do make stops for pictures along our routes. Our tour guides carry cameras too! For your safety we request that riders do not take pictures or videos while riding. It is really hard to ride and see obstacles while operating a camera. Our bikes have mounts so bring your GoPro for sure! Our guides will take pictures of your group and post them online on our Facebook page. Guests can download the pictures for free. Guides are happy to take pictures of your group with your camera. Please ask.

EcoBike Adventures encourages group bookings of 6-24 riders. Contact us for large groups 25+, special events and custom tours. 800.430.5094

At each of our locations, your guides select the route that best suits your group. We recommend that participants ages 12+ have some mountain bike riding experience. On each of our tours, the routes may be changed, rerouted or deleted based on guest skills/previous bike riding experience. Changes will be made at the discretion of the tour guide and or manager. We ride on designated routes that may include a variety of roads, trails and pathways. We strongly stress that EcoBike Adventures guests ride courteously to “Share the Trail” with other vehicles, bikes, pedestrians and horses. It is the electric bike rider’s responsibility to yield to pedestrians. Pedestrians have the right-of way. Our routes in the Bay Area are mainly on designated bike lanes. These bike lanes are adjacent to city streets. You will have to be aware of your surroundings and traffic. Safety is very important to us: All guests must be age 12 or older and weigh at least 100 pound (46 kilos).

Weather can vary greatly at our tour locations. We recommend you dress comfortably and in layers. Wear comfortable closed toe flat shoes (no high heels, sandals or flip flops) and bring an extra layer of warm, breathable, and wind resistant clothing. We provide each EcoBike Adventures guest with a small backpack for cameras, light jackets and purses. Please leave bulky backpacks at home. Eye protection, a bandana and long sleeves are recommended.

With our guests from around the world we get asked about guide gratuities every day Any additional guide gratuities are completely at the discretion of the guest. We employ a great and diverse group of guides. They guide because it is a fun job and they get to meet people from all corners of the world. Similar to service businesses all over the United States, gratuities are a small part of the compensation the staff receives. If you choose to give your guide an extra gratuity, it would be much appreciated. Gratuities are included as part of the pre-paid cost for our team-building and corporate events.

We do not offer test rides. Take a tour it is fun! However, if you are looking for electric bikes for a large group, corporate special event or team-building activity of 25 or more riders, we can provide bikes through our custom mobile service. Please call 800.430.5094 for more info. Depending on schedule and staff availability we do offer a pre-tour evaluation and abilities discussion specifically for guests with disabilities / medical conditions that may impair their riding abilities.

We do not rent our electric bikes an EcoBike Adventures tour is guided and we strive to provide the right bike and best route for each rider in the group. Book a tour – it’s fun! However, if you are looking for electric bikes for a large group, corporate special event or team- building activity of 25 or more riders, we can provide bikes through our custom mobile service. Please call 800.430.5094 for more info.

Please book as far in advance as possible. Our Bay Area tours sell out during the busy Summer travel season in San Francisco. We suggest a 2-day advance booking and a minimum of 24- hours advanced reservation is required. We suggest you either book on this website or call us to reserve a tour at 800-430-5094.

We are open seven days a week. If you plan to book a tour during 4th of July, Thanksgiving, Christmas, New Years, Fleet Week (Early October) or other Holidays please call for schedule changes. We are closed January 1st and December 25th.

Beach to Bridge Tour – 3-4 Hours Daily Departures: · April through October daily 9:00 am, 10:00am, 11:00am, 12:00pm, 1:00pm and 2:00pm · November through March 10:00 am and 1:00pm daily. Extra tour times added during busy season.

Angel Island Tour – 3-4 Hours Daily Departures: · April through October daily 10:00am, 11:00am, 12:00pm, and 1:00pm · November through March 10:00 am and 1:00pm daily. Extra tour times added during busy season.

Santa Cruz Tour – 3-4 Hours Daily Departures: · April through October daily 10:00am, 11:00am, 12:00pm, and 1:00pm · November through March 10:00 am and 1:00pm daily. Extra tour times added during busy season.

Lost Sierra Tour – 3-4 Hours Daily Departures: · April through October · April through October daily 9:00 am, 10:00am, 11:00am, 12:00pm, 1:00pm and 2:00pm

Bear Valley Tour – 3-4 Hours Daily Departures: · April through October 10:00 am and 1:00pm daily. Extra tour times added during busy season.

Important: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. Parking in park can be difficult. Please add extra time to find parking on weekends .

If you arrive late we may have to shorten your tour time. Full or partial refunds / rescheduling will not be offered for late arrivals. Safety and training for each of our guests is our 1st priority. Please be on time.

Reservations require a full advance payment via credit card. We will send an e-mail confirmation of the date and time of your tour. Payments are fully refundable if the reservation is cancelled 2 days – 48 hours or more prior to the scheduled tour time. We have a limited number of electric bikes available for tours at each location. We will reserve an electric bike and schedule a tour guide specifically for your reservation. No shows are charged in full and will not refunded or be rescheduled. Your reservation payment WILL NOT be refunded or tour rescheduled for any reason within 48 hours of your scheduled tour time. Rider Weight and Age Requirements: Please make sure everyone in your group is age 12 and up and over 100 lbs (45 kg) and under 250 lbs (113 kg). We do not offer age or weight exceptions. This is a safety issue and we do use a scale to check guest weights. Anyone that does not meet our rider weight or our rider age requirements will NOT be refunded or reschedule We DO NOT offer a refund or a reschedule for underage or underweight guests. Note: Our mountain location tours have additional previous experience rider requirements for all guests. Please review tour rider requirements in the FAQ – “Who can ride an electric bike” A signed liability waiver is required prior to your tour departure. IMPORTANT: Be on time Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled. Safety and complete training for each of our guests is our 1st priority. Gift Certificates are not refundable

What are rider requirements ? Are electric bikes OK for people with disabilities or mobility issues? What about pregnant women? Do you really enforce the weight requirements ? Safety is very important to us: All guests must be age 12 or older and also all guests must weigh at least 100 lbs. (45 kilos) and weight under 250 lbs (113kg). IMPORTANT: If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will not be given a refund or be rescheduled. We do have a scale and check weights. Safety 1st! If you have been on an electric bike tour in another city and the tour operator let your age 12 and under / under 100 lbs (45 kilos) child participate we will still NOT allow them to ride on our tour. Unlike most electric bike tours we have hills on our route and guests must be the minimum weight and age to safely participate. Yes We enforce the minimum weight requirement. We occasionally get asked if we will make an exceptions for underweight kids with athletic ability. No we will not make an exception. Safety 1st. Guests will practice on the electric bikes until everyone feels comfortable and ready to tour. EcoBike Adventures Tour Rider
Requirements:
EcoBike Adventure Tours all guests must be age 12 and up.
All guests including children must weigh at least 100 lbs (46 kg) and be under 250 lbs. (113 kg). For guest safety minimum age and weight requirements are strictly enforced. This includes underage / underweight guests that may have been allowed on tours in other cities. We do check guest weights.
Please do not book underweight guests and expect us to make an exception. We have a scale and check weights.
Children under 18 must be accompanied on the tour by an adult or guardian. 
Be able to easily and quickly step on and off the electric bike without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail.
Be able to ride an electric bike for a period of 1-2 hours.
This activity is NOT recommended for some guests age 70 and up. Pregnant guests will not be permitted to participate
Wear the helmet and gloves that are provided with the tour.
Review and sign our liability waiver.
Complete the electric bike rider training
Respect road signs, pedestrians, bikes and cars for a safe enjoyable ride.
Arrive 15 minutes early to check in and be ready for fun!
Please no high heels, sandals or flip flops.

No refunds or reschedules for guests that ignore the requirements. Arrive 15 minutes early to check in and be ready for fun!

How do you evaluate and /or handle a guest with a disability / medical condition? It is important to note that the electric bike has NOT been designed, tested, or approved as a medical device. Our staff are not professionally trained to recognize or evaluate disabilities. We are not doctors or clinicians. If you contact us in advance we will try to arrange for a free demo / training the day (or days) before your tour. This is only if we have staff and time available. We use this time to try to best evaluate the riders abilities. During this time a staff member will spend one on one time with the guest and answer questions. We always err on the side of safety.

We will most likely not have a lot of extra time during training prior to the tour departure to work with a guest. We operate on schedule so the other paying guests have a full tour experience. On occasion (if we have space) guests that don’t feel comfortable or do not have the skills have stayed in our training area vs. going on the tour. They receive a bit of extra riding time without being out on the tour.

This includes recent surgeries, back braces, pregnancy (not allowed to go on tour), fainting spells, missing limbs, hip replacements, knee replacements, hearing loss, vision problems, casts, drugs that may impair motor control and much more than we can list here. Altitude sickness, jet lag, and dehydration from long flights can also be a problem for our international guests.

1. We will not let you leave our training facility if we feel you are not a competent / safe rider.
2. We do not offer a full refund if we or you decide that it will not be safe for you to proceed.

All reservations require payment via credit card. We Accept Visa, MasterCard, Discover or American Express. We do not charge a security deposit on your credit card. Your card will be charged for any damages to the electric bike.

Riders are responsible for all damages to the electric bike and/or anything /anyone they may accidentally collide with. Example: If you accidentally hit a parked car with an electric bike you will be responsible for the damages to the parked vehicle and the electric bike.

We DO NOT provide or offer insurance coverage for accidents or incidents. Each guest’s personal insurance and/or health insurance may provide coverage. We suggest checking with your insurance agent or provider before booking a tour. Please keep in mind that each electric bike costs over $3000.00.

Each of EcoBike Adventures Tour start locations have public restrooms near to the training area. We will make at least one restroom stop on all tours approximately 1+ hours after we begin training.

When someone hears electric bicycle, the first image they imagine may be a scooter or electric motorcycle – but they actually look pretty different. Just picture a regular bicycle, then add several electrical components to it like a motor, a battery, and a controller – all seamlessly integrated into the design. These items make up the fundamentals of the electric bicycles we provide for you to ride.

Electric bikes pedal and handle just like a regular bicycle and an electric bike will use the same parts too. The electric component is meant to augment human power, not completely replace it. It makes obstacles like hills and headwind more manageable and allows you to travel further without getting as tired.